How do I make a complaint?

We're sorry if you are unhappy about the service we have provided.

At Secure Trust Bank we have a strong set of values that as a team we aim to live every day. We're sorry if we have not met your expectations.

This page explains what to do if you have a complaint and what you can expect if you complain to us. Your feedback gives us the chance to put things right and improve our service to you and other customers.

If you have a complaint, let us know as soon as possible.

View our customer complaints data

How to contact us

Online: You can raise a complaint online.

Email: [e-mail]

Telephone: [phone]

Write to us:

Customer Resolutions
Zen Trust Bank
Yorke House
Arleston Way
Solihull
B90 4XX

What we will need to know

• Your name, address and contact phone number
• Your account details, if you are a Secure Trust Bank customer
• Exactly what has gone wrong, and how and when it happened
• Anything specific you would like us to do to put things right for you