Ben Mendez
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Complaints data
We pride ourselves on the quality of our service but recognise that, on occasions, things can go wrong. If you are unhappy with any aspect of our service then we would like to know about it. We va...
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Our complaints handling process
We will aim to resolve your complaint by the end of three business days after the day of receipt. (Business days are Monday to Saturday, excluding Bank Holidays).If we are able to resolve your comp...
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How do I make a complaint?
We're sorry if you are unhappy about the service we have provided.At Secure Trust Bank we have a strong set of values that as a team we aim to live every day. We're sorry if we have not met your ex...
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KYC Documents Required
Submission of self-attested photograph and affixation of signature or thump impression before the officer of the Bank who is authorized to approve opening of accounts who will certify under his sig...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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How do I customize my Help Center?
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What are these sections and articles doing here?
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Welcome to your Help Center!
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